Our Transparent Approach to Magento Support

We believe you should know exactly what you're paying for, who's working on your site, and how every minute is spent. Here's how we make that happen.

  • Per Minute Billing precision
  • £100/hour One rate for everyone
  • Zero Hidden fees
  • 30 Days Rolling contracts

Minute-by-Minute Billing Explained

Most agencies bill in 15-minute or hour-long blocks. A 7-minute task gets rounded up to 15 or even 60 minutes. Over a month, those rounding errors add up fast.

Traditional Agency Billing

  • 15-minute or 1-hour billing blocks
  • A 7-minute fix billed as 15 or 60 minutes
  • Vague descriptions like "development work"
  • Monthly invoices with little detail
  • Typically overpay by 20-30%

Interjar Billing

  • Billed to the exact minute
  • A 7-minute fix is billed as 7 minutes
  • Detailed task descriptions for every entry
  • Real-time access to time logs
  • Clients typically save 20-30%

No Tiered Pricing. Ever.

Many agencies create artificial Bronze, Silver, and Gold tiers to upsell premium features. Want direct developer access? That's the Gold package. Need proactive monitoring? Upgrade to Silver.

We think that's wrong. Every client deserves the same expert service, regardless of budget size. That's why we charge a single rate of £100/hour with every feature included:

  • Direct developer access
  • Proactive security monitoring
  • Performance optimization
  • Under 2-hour response times
  • Complete reporting and transparency
  • Custom development at the same rate

The only thing that varies is the number of hours you use. Need 5 hours this month and 20 the next? No problem. There's no minimum retainer and no penalty for scaling up or down.

This approach means you're never locked into paying for features you don't need, and you're never denied features because you're on the "wrong" tier.

How Time Logging Works

Every task is tracked from the moment we start to the moment we finish. You can see exactly what we've worked on, when, and for how long.

  • Precise Time Tracking

    We use professional time tracking tools that record every task to the minute. No estimates, no rounding, just exact time spent.

  • Detailed Descriptions

    Every time entry includes a clear description of what was done. You'll never see vague entries like "development" or "maintenance".

  • 24/7 Dashboard Access

    Access your project dashboard anytime to see current progress, time spent, and a full history of all work completed.

  • Regular Reporting

    Receive detailed reports breaking down time by task category, so you can see exactly where your investment is going.

Direct Developer Communication

No Middlemen, No Miscommunication

When you raise an issue or request a feature, you speak directly with the developer who will do the work. There's no chain of communication losing technical detail along the way.

This direct line means faster resolutions, fewer misunderstandings, and a team that genuinely understands your business context. Our developers build long-term relationships with your store, becoming familiar with your specific setup, goals, and preferences.

  • Faster resolutions - no message relay delays
  • Better outcomes - developers understand the full context
  • Lower costs - efficient communication means less billable time wasted
  • Consistent team - the same developers, every month
  • Technical guidance - get expert recommendations directly

Rolling Monthly Contracts

We don't believe in locking clients into long-term contracts. Our clients stay because of results, not obligations.

  • 30-Day Rolling Terms

    Every engagement is month-to-month with just 30 days' notice to adjust or cancel. No exit fees, no penalties, no complicated termination clauses.

  • Scale Up or Down

    Need more hours during peak season? Scaling back during quieter months? Adjust your retainer at any time to match your actual needs.

  • No Minimum Commitment

    There's no minimum number of hours required. Use 2 hours one month and 40 the next - you only pay for what you use.

  • Full Continuity

    Your codebase, documentation, and access credentials are always yours. If you ever move on, we ensure a smooth handover with no disruption.

What a Typical Month Looks Like

Support Retainer Example

Here's a snapshot of how a typical month's retainer hours might break down for an established Magento store:

  • Security patching & updates: 2-3 hours
  • Performance monitoring & optimization: 1-2 hours
  • Bug fixes & troubleshooting: 2-4 hours
  • Feature development & improvements: 3-6 hours
  • Consultation & planning: 1-2 hours

Complete Visibility

For every task, you'll see:

  • Exact time spent (to the minute)
  • Description of work completed
  • Which developer worked on it
  • Running total for the month

No surprises at the end of the month. You know exactly what you're being billed for because you can see it in real time.

Experience Transparent Magento Support

Ready for a Magento partner that puts honesty and openness first? Let's talk about how our transparent approach can work for your business.

No commitment required • Transparent pricing from day one • Cancel anytime

Get Your Free Consultation
Tell us about your project or challenge. We'll review your enquiry and respond within 4 business hours with an initial assessment - no obligation, no hard sell.
  • We respond within 4 business hours
  • No obligation - just a straightforward conversation
  • You'll speak directly with a senior developer
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