Proactive & Flexible Magento Support Retainers

Ongoing peace of mind and continuous improvement for your Magento store. Our flexible retainer model provides dedicated developer access, proactive maintenance, and transparent billing that adapts to your business needs.

View Retainer Options
  • UK Based Local support team
  • £100/hour Transparent pricing for all
  • <2 hours Average security patch deployment
  • Instant Automated patch detection

Stop Worrying About Your Magento Store, Start Focusing on Growth

Running a successful Magento store shouldn't keep you awake at night. Our retainer model eliminates concerns about security, performance, and costs, giving you predictable, proactive support.

  • Security Vulnerabilities

    Other Agencies:

    Other agencies leave you exposed with reactive patching and outdated security measures

    With Interjar:

    We provide proactive security monitoring, regular patches, and 24/7 vulnerability scanning

  • Slow Loading Times

    Other Agencies:

    Most agencies ignore performance until customers complain about slow sites

    With Interjar:

    We continuously monitor and optimize performance before issues impact your sales

  • Unexpected Costs

    Other Agencies:

    Hidden fees, surprise invoices, and unclear billing from tiered packages

    With Interjar:

    Simple £100/hour rate with detailed time logs - you know exactly what you're paying for

Why We Don't Use Tiered Support Packages

While other agencies create artificial tiers to upsell premium features, we believe every client deserves the same expert service.

Other Agencies

Expensive Tiered Packages

Bronze £2,000/month
  • Basic support only
  • Email support (48hr response)
  • Limited monthly hours
Silver £3,000/month
  • Standard support
  • Phone support (24hr response)
  • Some proactive monitoring
Gold £4,000/month
  • Premium support
  • Direct developer access
  • Full monitoring & maintenance

Interjar

One Rate, One Standard

£100/hour For all clients, all the time
  • Direct developer access
  • Same-day response times
  • Full proactive monitoring
  • Complete transparency
  • No minimum retainer required
  • All features included

Everything Included at £100/Hour

No hidden extras, no premium tiers. Every client gets access to our full range of Magento expertise.

  • Direct Developer Access

    Speak directly with senior Magento developers - no account managers or junior staff

  • Same-Day Response

    Priority support with responses within business hours, not days

  • Proactive Security

    Regular security patching, monitoring, and vulnerability assessments

  • Performance Monitoring

    Continuous site speed optimization and database performance tuning

  • Complete Transparency

    Detailed time logs, progress reports, and full visibility into all work

  • Custom Development

    Bespoke features, integrations, and modifications at the same hourly rate

How Our Flexible Retainers Work

  • Dedicated Support

    Direct access to experienced Magento developers who understand your business and setup.

  • Proactive Maintenance

    Regular security patching, performance monitoring, and health checks.

  • Development Hours

    Allocated time for new features, improvements, bug fixes, and enhancements.

  • Flexibility

    Rolling monthly contracts that can be adjusted as your needs change.

Comprehensive Support Tailored to Your Needs

Our retainers cover a wide spectrum of Magento services, ensuring your store remains secure, performant, and aligned with your business goals.

  • Bug Fixes & Troubleshooting

    Rapid resolution of issues affecting your store's functionality.

  • Magento Core & Extension Updates

    Keeping your platform current with the latest security patches and features.

  • Security Patching & Monitoring

    Proactive measures to protect your store and customer data.

  • Performance Optimization

    Analysis and improvement of site speed and database optimization.

  • Custom Feature Development

    Building bespoke functionality tailored to your business needs.

  • Third-Party Integrations

    Seamlessly connecting your Magento store with ERPs, payment gateways, etc.

  • Automated Patching & Updates

    We manage Magento updates efficiently, as shown by our automated patching process. This ensures your store benefits from the latest security enhancements and bug fixes with minimal disruption.

    Automated Core and Third-Party Updates Screenshot

  • Rigorous Quality Assurance

    Our commitment to quality includes rigorous automated testing of critical e-commerce functionalities like the checkout journey. This proactive approach ensures stability and a seamless user experience.

    End-to-End Checkout Journey Testing Screenshot

The Interjar Advantage within Retainers

  • Minute-by-Minute Billing

    Only pay for the time we use, right down to the minute. Full visibility with detailed time logs for every task. No wasted allocation, no inflated estimates.

  • Direct Developer Access

    Speak directly with developers for clear, efficient communication. No account managers to slow things down – just direct, technical expertise.

  • Transparent Reporting

    Understand exactly where your investment is going with detailed time logs, progress updates, and regular reports. Always know what we're working on.

Behind the Scenes: How We Keep Your Store Running Flawlessly

Our technical infrastructure and processes ensure your Magento store performs at its best, 24/7.

Real-time critical support dashboard showing alert notifications and response times

24/7 Critical Support

Never lose a sale due to downtime. Our team is on standby around the clock to handle any critical issues the moment they arise. When your store faces an emergency, we're there within minutes, not hours.

  • Average response time: Under 15 minutes

Proactive Performance Monitoring

We keep your store running at peak performance with New Relic monitoring, ensuring a seamless customer experience. Performance issues are identified and resolved before they impact your sales.

  • Real-time performance tracking & optimization
New Relic performance monitoring dashboard showing site metrics and optimization data
Automated testing results showing successful user journey validation and checkout flow testing

Flawless Shopping Journeys

Automated user journey testing after any code change guarantees a smooth and error-free path to purchase for your customers. Every checkout flow is tested automatically to prevent lost sales.

  • Automated testing of critical user flows

Transparent Deployments

Gain full visibility into your production deployments, so you always know what's happening with your store. Every change is tracked, documented, and communicated clearly.

  • Complete deployment history and documentation
Transparent deployment pipeline showing deployment stages, history, and documentation
Sentry error detection dashboard showing real-time error monitoring and automatic resolution

Instant Error Detection

Automated error reporting means we're aware of and working on a fix before you even know there's an issue. Our monitoring catches problems in real-time, ensuring minimal impact on your business.

  • Real-time error alerts and automatic resolution

Always Secure & Up-to-Date

Automated patch installation keeps your Magento store protected against the latest security threats. Security updates are applied promptly and safely, without disrupting your operations.

  • Automated security patches and vulnerability protection
Automated security patching system showing successful patch installations and vulnerability protection
Isolated feature preview environment showing staging site and safe testing interface

Isolated Feature Previews

Review new features in a dedicated, private copy of your site. This lets you provide clear feedback faster and de-risks the entire development process, getting improvements to you sooner with complete confidence.

  • Safe feature testing and faster deployment cycles

Let's Discuss Your Specific Magento Retainer Needs

Every business is unique, and your Magento support should be too. Share your requirements and challenges, and we'll create a tailored retainer proposal that delivers exactly what you need.

Request a Retainer Proposal