By making use of support from us, you don’t just get a developer, you get a full team of Magento certified specialists:
Magento Support & Maintenance
Running a Magento site can be hard work. Be confident you have the right development support in place to ensure your store is as successful as possible.
- A dedicated project manager
- A solution specialist
- A frontend development specialist
- A backend development specialist
- A devops specialist
Our team works with Magento sites day in, day out. By utilising our vast experience and knowledge from other client projects, we are able to rapidly correct issues and help you constantly better your store.
What does our support cover?
- Bug fixing
- Security Updates
- Server Monitoring
- Development of new features
- Redevelopment of pages (frontend development)
- Extension upgrades
- Extension compatibility fixes
- Telephone support for admin / store management queries
- Product Imports - Product management / Promotions / Shipping configuration / etc
- Data feed management
It’s everything you'd expect from a Magento support specialist and more! However, should you require additional services outside this scope, let us know and we’ll find a way to meet your business's needs.
24/7/365 SupportBecause ecommerce doesn't have closing times, we’re always available for our clients!
Rolling monthly contactsWe don’t lock our clients down to lengthy contracts. Our clients have confidence that they’re in control of their accounts. Unused hours aren’t lost, we roll them over to the next month. More over, we perform regular contract reviews to make sure that our clients requirements are optimised to their package.
Fixed hourly rateOur retained support clients benefit from a reduced hourly rate.
Guaranteed availabilityWe only sell hours we have available, so if you need 12 hours of support per month, we’ll guarantee that you’ll get it.
Fully visible time reportsWe record time against every task to the minute, so you can see exactly where your time is being allocated.
Fast SLAs1 hour response within working hours, as well as critical support out of hours.
Support desk loginAll of our clients are provided access to an enterprise level ticketing system so they can monitor the progress of all requests in real-time.
Telephone supportNeed an answer fast? Prefer to vocalise your thoughts? No problem, we don’t restrict our customers and always happy to chat!
Dedicated project managerNobody has the time to explain a problem over and over to different people, so you can be confident that when you call us, you’ll be able to contact your dedicated project manager that knows your store inside and out.
Happy clients!We’re happy to provide you with references from any of our existing clients to prove that we do what we say and can offer you a service second to none.
Interested in starting a new project? Or support on your current store? Contact us below.